If you're using Outlook to access your Office 365 email account or another Exchange-based email account, and you're having problems, we want to get you back to sending and receiving email as quickly as possible.Here’s the scenario: You open your Outlook mail app, and the Outlook status bar is showing “Connected to Microsoft Exchange” or “Connected”, but your mailbox doesn’t appear to be syncing properly. 2 minutes to read s M Applies to: Exchange Online In this article. What to do when mail takes a long time to send or just isn’t coming inFix Outlook connection problems in Office 365 and Exchange Online. Here are some things to try to resolve the problem. They don’t happen often, but they can be frustrating when they do occur. Four options are available to connect Mac users to Exchange.In this installment of our Quick Tips series, Phill Lewis discusses ways to resolve Outlook connectivity issues.
Outlook Will Not Connect To Exchange Server Password And HelpIf you see “Server is unavailable,” clear the browser cache, make sure you are connected to the web, and try to log in to OWA again. If you see “Login or password incorrect”, contact your administrator to reset your password and help you check that you have the right one set in Outlook. Then you can open it and your new password will be remembered.If you cannot log in to OWA, you may see a couple of different error messages that will require a couple more steps to fix: Trying logging in to the Outlook Web App at owa.intermedia.netIf you can log into OWA, then you’ll want to go back and close the Outlook app. I’ll start off with the easy ones first.First, check your Work Offline setting in Outlook to see if that’s turned on by mistake.Was your password changed recently? If Outlook is set to remember your password it may not have prompted you to enter your new one yet, or perhaps the window prompting you is buried deep behind other windows. IMAP.At Intermedia we have a few standard procedures which often resolve these issues.You can always call our Support team 24/7 at 80. In the Manage field, choose COM add-ins and then select Go and highlight an add-in and click Remove.If these tips don’t work out, don’t worry. In Outlook 2010/2013, go to File > Options > Add-Ons. In Windows, go to the Start menu and in the search box, type: outlook.exe /safeIf Outlook starts running better, you can start each new add-in and see if one is being particularly troublesome. Shut down Outlook, if you haven’t already.It has a line that looks like this:The next step is to determine where you connect to our Exchange environment to tell the trace where to go. This will bring up a command prompt window. This is going to look complicated, but it’s only a bit of copy-and-paste, then running the command, and then gathering the results. A trace route will show the route your computer takes to talk to us. Run a trace routeThe first thing to check will be if there is any trouble between your computer and our datacenter. That way, we’ll be able to help you much faster.It will be the content that appears between “ and “/owa”. OR, log in to OWA and look at the URL that appears when your mailbox opens. Now select More Settings > Connection > Exchange Proxy Settings and there you’ll find a server name that you’ll want to copy. Back in Outlook, you’ll need to check the account settings: Go to File (Tools in older versions) > Account Settings and double-click on your Exchange email address. You’ll want to keep this command prompt window open when you call us. Sometimes this will show a problem on the local network on the route you take to get to the web or other times it will indicate a particular bottleneck at an ISP. The starred lines indicate a very long wait – so long that it timed out. The command runs, and it will look a bit like this:The higher times show where the trace takes longer to get to Exchange and the longer Outlook takes to communicate. Add skype for business to outlook for macWhether there is a problem sending and receiving in OWA For Exchange 2013, paste it into If you don’t know which service you have, try both! When you click to open that URL, you’ll see something like this:We will use this information to see if we have a problem with a specific domain (180 in this example) in our environment or with a specific CAS server.Here are some other pieces of information that will help us diagnose and fix the issue: If you’re using our Exchange 2010 service, take that server name and paste it into in place of the “your-proxy-address” part of the URL. The CAS will act as the real destination for OWA – if you used OWA to find your server when you ran the trace route, you noticed that after you logged in, the address bar changed to the mailbox’s Exchange domain.To find your CAS, you’ll want to substitute your server name that you found when you ran the trace route into a special URL and then open that URL. And of course, we’ll be happy to answer any other questions you have. Your public IP address (try MX Toolbox: )We’ll use all of this information to get your email functioning properly. The version of Outlook (go to Help > About) and version of Windows you are using
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